Ticket inspection

Ticket inspection

Buy a ticket
Orange TMR bus on a mountain road lined with chalets

Information

1. General information

Spot checks are carried out across the entire TMR SA network by RegionAlps.

The duties of spot-check inspectors are primarily to maintain a presence on trains and buses, inform customers, report any offences against property (vandalism) or people (passengers or staff), and provide assistance in the event of service disruption.

They must also check that every passenger holds a valid ticket.

Please make sure you have a valid ticket before boarding the train or bus. Passengers without a valid ticket must pay a surcharge that includes a flat-rate share of the fare.

2. Who has to pay, and in which cases?

On regional services, as on national services, it is not possible to buy a ticket on board the train.

Passengers without a valid ticket are those who hold no valid ticket for all or part of their journey. Passengers with no ticket or with a partially valid ticket pay an increased surcharge, whatever reason is given (not enough time to buy a ticket, or being unable to find it). In addition, their identity and contact details are recorded electronically and kept for a minimum of two years. The ticket and the surcharge are then invoiced.

A passenger with a partially valid ticket is anyone presenting a ticket valid for the whole route but whose validity is insufficient in the following specific situations:

  • No class upgrade
  • Ticket for the wrong customer category (e.g. half-fare or reduced-price ticket without the relevant card)
  • Wrong choice of transport mode for part of the route

3. Fares

Travelling without a valid ticket

  • No valid ticket, first offence CHF 100.00*
  • No valid ticket, first repeat offence CHF 140.00*
  • No valid ticket, from the third case onwards CHF 170.00*
  • E-ticket purchased after departure CHF 90.00*

*a flat-rate share of CHF 10.00 towards the fare is included.

Travelling with a partially valid ticket

  • Partially valid ticket, first offence CHF 75.00*
  • Partially valid ticket, first repeat offence CHF 115.00*
  • Partially valid ticket, from the third case onwards CHF 145.00*

*a flat-rate share of CHF 5.00 towards the fare is included.

Reasons and additional charges

  • Invoice reminder (after the payment deadline) CHF 40.00
  • Misuse (false declaration, use of another person's ticket, etc.) CHF 100.00
  • Breach of the conditions of use CHF 55.00
  • Forgery CHF 200.00
  • Aiding and abetting misuse CHF 130.00
  • Cost of tracing contact details (charged per quarter hour) CHF 25.00
  • Criminal complaint CHF 40.00
  • E-ticket bought before departure, shown afterwards CHF 30.00
  • Debt collection Depending on the amount owed

The general fare provisions are set out in the general passenger tariff (T601)

You can consult the fare provisions applying to « passengers without a valid ticket or with a partially valid ticket »: T600 Common supplementary fare provisions of the Direct Service and participating networks.

4. Deadlines

We have sent you an invoice, a payment reminder or a follow-up letter regarding a journey made without a valid ticket. Different deadlines apply for settling the amounts due.

  • Invoice: payment within 30 days
  • Reminder: payment within 10 days
  • Season ticket left at home: to be shown within 10 days

5. Legal basis

Contact RegionAlps with your questions and requests by email: info@regionalps.ch

All timetables on the TMR network

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TMR bus on a mountain road amid flowering meadows